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Ridge Logistics

Family owned 3PL service provider

Founded in 1979 Ridge Logistics is a family owned 3PL service provider in Perth, Western Australia. Owned and managed by brothers  David and John Thackray. Our guiding principle is to strive for excellence while conducting our business in a respectful and considerate manner.

Crucial to our success is developing long term relationships with like minded partners. Our side of the partnership is to consistently deliver a superior storage and distribution service such that our customers can trust that logistics will never be a weak link in the supply chain to their Western Australian customers.

 

Who are our 3PL customers?

The great majority of our customers are Australian or multi-national companies who have their own warehouses in one or more of the eastern states. To ensure we consistently achieve our service objective we make sure we understand exactly what a potential customer requires and be realistic about our capacity to deliver the required service. We are not the right third party logistics provider for everyone.

We have customers that supply into various industries with a wide range of products, including a number that supply Bunnings Warehouse. We strive to be an integral part of each customers business, not just another service provider. We are an enthusiastic, hands-on operation which helps us to be efficient and flexible.

We operate with the mentality that we are each of our customers own West Australian warehouse. This means we will take care of whatever they require to be done – customer returns, storage of point of sale material, order entry etc. All the things you would do if you were running your own warehouse.

 

 

WHAT WE DO

Perth 3PL warehouse storage – block stack, pallet racks, shelves or bins.

Goods are all safely stored inside our 4,000 sqm modern, clean & secure warehouse which has an ESFR fire sprinkler system, CCTV and 24/7 back to base monitored alarm. The building has concrete slab walls to 1.8m as well as perimeter fencing.

Goods inward and stock put away – shipping containers, pallets, cartons.

Full pallets straight into pallet racks or bulk storage. Slip sheet removal onto pallets where appropriate. Loose cartons packed onto pallets & stretch wrapped when required or placed into shelving.

Customer order logistics – pallets, cartons, repack, pick and pack.

We use our Warehouse Management System for total inventory control. Products can be tracked by location, serial number, batch and date lots, and different cycling methods are catered for including FIFO and LIFO.

The system has full Electronic Data Interchange (EDI) capability. EDI is our most efficient and therefore preferred method of order entry, however, we will work with you to determine a system that best suits our joint resources and requirements. We can also enter orders manually from emailed documents.

Distribution and transport

We prepare goods ready for transport including all consignment notes using the IFS Smartfreight system. Multiple pallet orders delivered to metro customers on our own taut liners. Other consignments prepared for daily pick up by multiple carriers including Bunnings core carriers.

HOW WE DO IT

New WA 3PL customers

By obtaining historical movement figures, along with weights & dimensions, we determine the most cost effective warehouse storage method and location for each SKU.

Working closely with a new 3PL customer we carefully plan the initial stock intake and transition from any previous arrangements to achieve minimal if not zero disruption in deliveries to their customers.

Goods into warehouse

By obtaining advance notice of incoming containers/pallets we prepare for any new items & schedule workloads. Goods are put away promptly and the customer promptly advised of receipt.

Customer orders

Our customers invoice the orders on their computer system. The orders are emailed to us in an electronic file along with the customer invoices or delivery dockets. We can also manually input customer orders from emailed paperwork but prefer electronic interchange for better efficiency and accuracy.

We release the orders for picking and print the customer invoices or delivery dockets for inclusion with the goods. Once picked the order is confirmed on the Ridge Logistics system which triggers the carton/pallet labels.

Prior to freight pick up the carrier manifest is activated which generates the consignment notes. Freight tracking details become visible on our RLXWEB customer portal which sales reps find very helpful as well as WA stock on hand figures. Consignment details can also be sent electronically to our customer if desired.

Freight

Each of our customers nominated freight methods are entered into a matrix on our computer system, which interfaces with IFS Smartfreight, such that the required carrier and service type is guaranteed. If desired we email the receiver with freight tracking details.

We have two taut liner vehicles which we use for multiple pallet deliveries. We use outside freight companies for smaller deliveries or deliveries to Bunnings where a core carrier has to be used. For pricing leverage our customers invariably wish to use the same freight company that they use in other states.

HOW WELL DO WE DO IT?

3PL Service reviews

There is only one true performance indicator for any 3PL service provider – ask a customer.

                                             

Show Bazaar Testimonial

Ridge Logistics have been warehousing and distributing for this company since 1983. During this time and at all times I would give them a 100% rating on the following aspects

• No damage to stock
• Thorough stock control and reporting
• Reliable and on time delivery of stock
• Accurate billing
• Flexibility in an emergency situation
• Friendly and enthusiastic service

If anyone would like further recommendation on Ridge Logistics I would invite you to contact me.

Rod Betts, Proprietor

Barbecue Bazaar

Show Lanxess Testimonial

We transferred our WA warehousing and logistics to Ridge Logistics in January 2015. Our dealings with Peter and David prior to and during the transition were conducted in a very open and professional manner and they executed the transition without any disruption to our business and with a focus on the needs of our customer base in WA.

Since that time, Ridge Logistics have run our WA warehousing and distribution without fault. We really appreciate their attention to detail and proactive communication. Our customer services team in Sydney has a very open and good communication with David’s team in Perth and they enjoy dealing with Ridge.

Not many 3PL warehousing and logistics providers that we partner with can claim a 100% stocktake accuracy, however this has been achieved by Ridge and is indicative of the quality of their operation.

Grant Wakefield, Managing Director

Lanxess

   

Show Macnaught Testimonial

Testimonial to come…..

 

Show Ledvance Testimonial

Testimonial to come……

Why choose Ridge Logistics?

We strive to deliver an excellent service but why not contact some of our customers to see how they rate us on the following broad performance indicators:-

Stock – Carefully look after customers stock as if it were our own. Rotate, dont damage, minimal if any variances at stock takes. Maintain and provide when requested an accurate audit trail for all movements.

Accuracy – Carefully check for quantity of and damage to incoming stock. Accuracy of order picking such that end customer delivery queries are a rarity.

Timelines – Meet agreed timelines with each customer for both incoming and outgoing movements. Also be flexible to accommodate any special time or service requests.

Billing – Accurate invoicing for services in accordance with quoted prices. Provide supporting documentation for ease of checking. Provide various standard reports such as movement history as well as custom reports as requested.

Customer input – Endeavour to be a low maintenance service provider so our customers can get on with what they do and not spend time checking or worrying about things we should be doing. The key is doing things right and together with good communication developing a respectful and trusting relationship.

Moving warehouse – This is an expensive & potentially disruptive exercise. We make concessions to help minimise the cost & meticulously plan well ahead with the objective of zero interruption to customer deliveries.

Cost – The objective of any customer is naturally to achieve the greatest possible bottom line return from their West Australian business. Our long term success depends on us providing a service at a price that assists each customer to achieve that objective.

Equally as important as price is excellent service such that customers don’t have the additional cost of attending to matters that arise as a result of 3PL under performance, the cost of fixing errors, the cost and flow on cost of missing stock and the most important of all, the cost of end customer dissatisfaction with service that doesn’t meet their expectations.

Contact us to confidentially discuss your 3PL requirements.

Email: sales@ridgelogistics.com.au

Phone: (08) 9416 0944 

Ridge Logistics

19 Tomlinson Road

Welshpool  WA  6106

PO box 302

Cloverdale  WA  6985