How we do it


New WA 3PL customers

New 3PL CustomerBy obtaining historical movement figures, along with weights & dimensions, we determine the most cost effective warehouse storage method and location for each SKU.

Working closely with a new 3PL customer we carefully plan the initial stock intake and transition from any previous arrangements to achieve minimal if not zero disruption in deliveries to their customers.

Goods into warehouse

3PL container deliveryBy obtaining advance notice of incoming containers/pallets we prepare for any new items & schedule workloads. Goods are put away promptly and the customer promptly advised of receipt.

Customer orders

Our customers invoice the orders on their computer system. The orders are emailed to us in an electronic file along with the customer invoices or delivery dockets. We can also manually input customer orders from emailed paperwork but prefer electronic interchange for better efficiency and accuracy.

We release the orders for picking and print the customer invoices or delivery dockets for inclusion with the goods. Once picked the order is confirmed on the Ridge Logistics system which triggers the carton/pallet labels.

Prior to freight pick up the carrier manifest is activated which generates the consignment notes. Freight tracking details become visible on our RLXWEB customer portal which sales reps find very helpful as well as WA stock on hand figures. Consignment details can also be sent electronically to our customer if desired.

3PL pick and pack order

3PL distribution


Bunnings core carrier

Each of our customers nominated freight methods are entered into a matrix on our computer system, which interfaces with IFS Smartfreight, such that the required carrier and service type is guaranteed. If desired we email the receiver with freight tracking details.

We have two taut liner vehicles which we use for multiple pallet deliveries. We use outside freight companies for smaller deliveries or deliveries to Bunnings where a core carrier has to be used. For pricing leverage our customers invariably wish to use the same freight company that they use in other states.